Privacy Notice

Personal information we collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we also collect information about the pages you view, the websites or search terms that referred you to the site, and how you interact with the site. We call this automatically collected information “Device Information.”

We collect Device Information using the following technologies:

• Cookies: data files placed on your device that often include an anonymous unique identifier. We use essential cookies to keep the site secure, analytics cookies to understand usage, and preference cookies to remember your settings.
• Log files: records of actions that occur on the site, including IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
• Web beacons, tags, and pixels: electronic files used to record information about how you browse the site.

When you create an account, request or schedule a demo, contact us, or purchase our services, we may collect information such as your name, email address, company or firm name, role, phone number, and billing information. We call this “Account Information.”

In this Privacy Notice, “Personal Information” means both Device Information and Account Information.

How we use your personal information

We use Account Information to provide and operate our services, including creating and managing accounts, enabling platform access, issuing invoices, processing payments, and providing support. We may also use this information to communicate with you, screen for potential risk or fraud, and, when consistent with the preferences you have shared with us, provide information or marketing about our products or services.

We use Device Information to help us screen for potential risk and fraud, particularly through IP addresses, and to improve and optimize the site. For example, we may generate analytics about how users browse and interact with the site and evaluate the success of our marketing campaigns.

Sharing your personal information

We share Personal Information with service providers that help us operate the site and our services, such as hosting, infrastructure, payment processing, and analytics providers. We may use Google Analytics to understand how users interact with the site. You can learn more about how Google uses personal information at https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

We may also share Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or protect our rights.

Behavioral advertising

As described above, we may use Personal Information to provide targeted advertisements or marketing communications we believe may be relevant to you. For more information about how targeted advertising works, visit the Network Advertising Initiative educational page at networkadvertising.org. You can opt out of targeted advertising through the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://adssettings.google.com/authenticated
• Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

You may also opt out of some of these services through the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/.

Do not track

Please note that we do not alter our site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the contact information below.

If you are a European resident, please note that we process your information to fulfill contracts we may have with you or to pursue the legitimate business interests described above. Your information may be transferred outside Europe, including to Canada and the United States.

Data retention

When you create an account or purchase services through the site, we retain Account Information for our records for as long as we maintain a relationship with you or as required by law, unless and until you ask us to delete this information.

Changes

We may update this Privacy Notice from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact us

For more information about our privacy practices, questions, or complaints, contact us by email at contact@truefoldhq.com.